Frequently Asked Questions

WHAT IS YOUR SHIPPING POLICY?

FOR PRINTS 

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$6.59
$13.19
$21.99
$36.08
$17.59$21.99$32.99
$87.50$174.99$10.99$13.19$21.99$36.08$17.59$21.99$32.99
$175.00
$262.49
$16.49
$18.69
$26.39
$64.06
$24.73$28.03$39.58
$262.50
$349.99
$20.89
$24.19
$38.49
$76.01
$27.16$31.45$50.04
$350.00
$524.99
$24.19
$41.79
$63.79
$131.94
$31.45$54.33$82.93
$525.00
$699.99
$39.59
$82.49
$109.99
$146.61
$71.49$107.24$142.99
$700.00
$1749.99
$54.99
$92.39
$138.59
$244.37
$82.93$120.11$180.17
$1750.00
$3499.99
$83.59$116.59$164.99$354.41$108.67$151.57$214.49
$3500.00
Plus
$109.99
$164.99
$219.99
$488.77
$142.99$214.99$285.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

SHIPPING FOR ORIGINALS - SCULPTURES 

Shipping times range from 3-14 business days, depending on size and complexity of peice.  On smaller pieces that are easier to ship we will explore what might be most cost effective.  If more time is needed for shipment on a larger complex peice we will contact you. Our goal is to make sure each item arrives in good condition and damage free.  Tracking information will be emailed to you as soon as available.  For shipments outside the continental US please contact us for a quote.  We will see what might be arranged.

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints and or originals are packaged carefully and arrive safely at their destination.
  • If your prints or originals arrive damaged, please keep all packaging and contact us include your order number and description of item. This will help us provide further instructions. Once all details have been adressed with the shipper, we will follow up with you to provide instruction on how to proceed.

How do I return my package if it is damaged?

Items from the print store can be replaced.  If damage is noticed on the packaging let shipper know and contact us immediately if item is damaged.   Keep all packaging, invoices, order number than wait until we provide further instructions.  Please note; if the item damaged is one of the original sculptures there is no replacement. They are one of a kind originals.  No replacment exists.  We will need to work with the shipper and you to meet requirements to get a refund. In both issues contact us immediately by clicking here.

Who to contact?

You can reach out at any time sending us a message here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work!  Please be patient our newsletter will become available in January. newsletter! Currently focusing on work for the site and will hopefuly have social media available as soon.  

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This website provides a secure checkout with SSL encryption.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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